Monitoring
Radio Monitoring Available! No telephone line needed!
Phone lines are vulnerable, unreliable connections to your security service. The old copper line infrastructure is in poor repair nationwide, so there’s always a risk that your vital signal will be interrupted. Also, thieves or intruders can easily find and cut traditional phone lines outside your home. And VoIP, here to stay and now making many telephone systems Internet-based, is also threatened by service interruptions that prevent security signals from getting through.
To defeat all these possible interruptions, Security Service Company uses VitalLink — a reliable radio connection — in lieu of the phone line. This serves as the primary communication or a backup with reliable redundancy to make sure your system always communicates with us.
VitalLink options are broken down into these three categories:
SSC safeguards your facility, assets and security with its VitalLink redundant radio systems. These multiple options mean that together we can decide which method secures you best. We can even help you add remote controls to your security system!
VitalLink is a fast and reliable digital security network. It is a dedicated private line, which means that your alarm signal reaches our station in seconds. If a criminal decides to cut your telephone lines, we still receive your alarm signal — because it is completely independent of outside phone lines. This explains why we don’t need a phone line in order to monitor your system.
The Impact of Five Diamond Certification
Security Service Company Inc., Fleetwood, Pa., is proud to have earned the prestigious Five Diamond Certification from the Central Station Alarm Association, a leading security trade group.
Certification demonstrates that 100 percent of our central station operators have passed the CSAA Central Station On-Line Operator Training Course. This course covers practically every phase of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between residential or business properties and law enforcement, fire and emergency services.
In order to achieve company-wide certification, every one of our operators had to pass the course and also demonstrate:
We have also demonstrated an exceptional degree of responsibility to local communities and customers, investing time, money and commitment in 100-percent quality operator training. Of about 2,700 central stations in the United States, fewer than 150 have achieved Five Diamond Certified status. We consider this certification to be one more clear demonstration of SSC’s superior achievement in multiple aspects of security service.
- Proficiency in alarm verification, which helps reduce false alarms.
- Proficiency in communications with Public Service Answering Points, such as Emergency 911 centers.
- Knowledge of electronic communications equipment, including radio.
- An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others.
- Proficiency in the area of preparedness in many emergency situations.
We have also demonstrated an exceptional degree of responsibility to local communities and customers, investing time, money and commitment in 100-percent quality operator training. Of about 2,700 central stations in the United States, fewer than 150 have achieved Five Diamond Certified status. We consider this certification to be one more clear demonstration of SSC’s superior achievement in multiple aspects of security service.
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